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Body Repair Process Advisor

Netherlands / Code: 1165

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Introduction

Our client is looking for a Body Repair Program – Body Repair Process Advisorto work on one of the most progressive vehicle brands in the world. This position will involve supporting the Body Repair Program in all aspects of its Approved Body Shop Program. This position is located in Tilburg. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Job description

The Role

Out client is looking for a Body Repair Program – Body Repair Process Advisor - to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Body Repair Program in all aspects of its Approved Body Shop Program. This position is located in Tilburg. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

  • Advocate on behalf of our customers to expedite collision repair to return the car to its originally engineered state of safety, performance, and aesthetics in the easiest and most economical manner.
  • Direct interaction with the insurance carriers and third-party Approved Body Shops.
  • Interacts with the sites to obtain and maintain complete records for all claims and first notice of loss.
  • Insures claims progression and ensures an expedited repair process.
  • Ability to consistent timely communicate with insureds, claimants and clients.
  • Ability and willingness to perform as a team member on multiple projects simultaneously and work effectively in a fast-paced, dynamic team environment with high expectations for quality.
  • Develops improved processes and interacts with engineering departments to mitigate frequently occurring claims.
  • Lead in identifying and implementing opportunities for operational efficiency. This includes standardizing processes/procedures, improve resource management, and developing operational Key Performance Indicators and reporting.
  • Maintains compliance with all state and federal laws and regulations.
  • Perform root cause analysis on claims delays.
  • Performs other related duties as assigned.

Requirements

  • 5+ years of insurance auto appraisal experience.
  • Ability to a maintain a high level of confidentiality.
  • Proven ability to provide excellent customer service, and work with multiple levels of the organization from senior management to external contractors.
  • Superior communication skills, written and oral.
  • Superior writing, editing and proofreading skills; attention to detail.
  • Superior computer skills and ability to work with MS Office: Visio, Word, PowerPoint, Excel, Outlook.
  • Self-starter with the ability to work under minimal guidance and direction.
  • Demonstrated negotiation tactics and ability to influence others at all organizational levels. 
  • Strong strategic planning, organizational and change management skills.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.

SALARY

between 3500-3800 euro per month 

€20.14-€21.92 per hour

 
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